Refund policy

Returns & Refunds

Because GRiND products are released as limited-run drops, all sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns, refunds, or exchanges for incorrect size selections, color changes, buyer’s remorse, item availability changes after purchase, changes of mind, or personal preference after an order has been fulfilled.

Items received as ordered are not eligible for return, refund, or exchange due to personal preference, including fit, feel, fabric weight, color preference, or expectations that do not involve a confirmed damage, defect, or fulfillment error.

However, if there is an issue with your order, we will make it right.

Order Changes & Cancellations

If you need to request a change to your order, please contact us within 24 hours of placing your order. We will do our best to accommodate changes before the order enters processing, production, or fulfillment.

After 24 hours, or once an order has entered processing, production, fulfillment, shipping, or delivery, we cannot guarantee changes, cancellations, returns, refunds, or exchanges.

Once an order has been fulfilled or delivered, we do not accept returns or exchanges for size changes, color changes, buyer’s remorse, item availability changes after purchase, or changes of mind.

Size Guide

Please review the size guide provided on each product page before placing your order. Because GRiND products are released in limited drops, we cannot accept returns or exchanges for incorrect size selections.

If you are between sizes, we recommend comparing the measurements with a favorite item you already own to ensure the best fit.

Minor measurement variations of up to 1–2 inches may occur due to the manufacturing process.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Include the following information:

Order number
Description of the issue
Clear photos of the item, the damage/defect, and packaging

Once reviewed, we will arrange a replacement or refund if the issue is confirmed.

Lost Packages

If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

Packages marked as delivered by the carrier are not considered lost, and customers may need to contact the carrier directly to file a claim.

Order Issues & Chargebacks

If you experience an issue with your order, please contact us first so we can review and resolve the situation.

Filing a chargeback with your payment provider without first contacting us may delay the resolution process, as payment providers require documentation and investigation before a case can be closed.

We are committed to resolving legitimate order issues quickly and fairly.